[solved] Massive delay with shutter contol elements V1.2.4

[LCNNoob]

Hello all,

I wish you all a happy new year 2020.

I have a Problem since the update to Version 1.2.4 on Android phones. There are massive delays or no function when executing the shutter Control Elements. The commands to open/ close/ stop shutters are either not executed or are executed with massive delay or after pressing the buttons for several times. Sometimes the Buttons Change from up/down Icons to stop Icon without doing any command or showing stop Icon when already executed the stop command (no switch back to normal Icons).

I checked the same functions with the old Android version 1.1.1 on an older tablet. Here all shutter controls are executed immediately.
(same home envirement)

Things already done:
-- Change of WAN 2.4/ 5 and channels
-- Restart router
-- De-/Install Remote app
-- Deleting data and Cache in Remote app

Maybe you can have a short look on this issue.

Thanks

[DOMIQ-Support]

Hi! Did you try on another device with version 1.2.4?
I tested the shutter control moment ago in our test installation and I saw that commands are executed immediately.

[LCNNoob]

Hi!

Yes I did, but it's the same Hardware. Samsung Galaxy S9. All updates done.
Maybe I can temp. react. another Android phone where I get 1.2.4 running.

Any other ideas?

Thx.

[DOMIQ-Support]

Could you send us logs from the Remote app? In order to do that go to the Base selection view and tap on 3 small rectangles then select the "Send logs" option. Before sending logs make sure to send some shutter commands to catch the moment when commands are delayed.

[LCNNoob]

Hi,

done.

[LCNNoob]

Thank you guys from DOMIQ for the support. We did not have a solution yet, but it is great to see that they are taking care to their customers.

Thumb up

LCNNoob

[LCNNoob]

Hi Guys from Domiq,

I just tested the new Version V1.2.5 with the same Hardware I had before. Now it's perfect again. All shutter controls work perfect. No more delay or other issues with showing the correct state or recognition problems of the buttons.

Thank you.

[DOMIQ-Support]

I'm glad to read that

[Mark]

Hello,

is anyone experiencing this issue on iOS as well? Because I'm having the same issue here... start/stop commands get delayed up to a couple of seconds.

Greetings,
Mark

[DOMIQ-Support]

Please check the bus monitor in the LCN-Pro to confirm where this delay comes from. Then you should be able to see if commands are executed with delay or it's LCN module that responds with delay.